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Privacy Policy

At Ivamon Color, our users are our most valuable asset, and with you, your data. That is why we take advantage of this declaration of intent to guarantee responsible, fair and lawful use of your data.

Visiting this website does not imply that the user is obliged to provide any information. In the event that the user provides any personal information, the data collected on this website will be treated fairly and lawfully, subject at all times to the principles and rights contained in Regulation (EU) 2016/679, of April 27, General Data Protection Regulation (GDPR) and other applicable regulations.

In compliance with the provisions of article 13 of the GDPR, we inform you of the following:

RESPONSIBLE

  • Hiperdecoració Vilanova SL (hereinafter Ivamon Color)
  • Registered Office: Ronda Europa nº48 Nave 1 - 08800 - Vilanova i la Geltrú (Barcelona)
  • Contact telephone number: 93 814 50 61 (Monday-Friday from 09:00-13:00 and from 16:00-20:00; Saturdays from 09:00-14:00 and from 17:00-20:00)
  • e-mail: ecommerce@ivamon-color.com

WHAT DO WE DO WITH YOUR DATA?

  • My Account ” section

In this section, the user can register their email account and personal data in order to make a purchase on our website. The data provided in this section will be used solely for the purpose of notifying the customer of aspects related to any purchase made at Ivamon Color, as well as sending invoices or requests for information to facilitate the delivery of their order.

Ivamon Color ensures the confidentiality of the data provided and guarantees that, under no circumstances, will they be transferred for any other use without prior and express consent of our users. We will only ask you for the data necessary to provide the required service and they will only be used for this purpose.

  • " Make Purchase " section

In this section, the user can register their email account and personal data in order to make a purchase on our website. The data provided in this section will be used solely for the purpose of notifying the customer of aspects related to any purchase made at Ivamon Color, as well as sending invoices or requests for information to facilitate the delivery of their order.

Ivamon Color ensures the confidentiality of the data provided and guarantees that, under no circumstances, will they be transferred for any other use without prior and express consent of our users. We will only ask you for the data necessary to provide the required service and they will only be used for this purpose.

  • " Newsletter in footer " and " Newsletter in Pop-up " sections

The email provided will be processed by Ivamon Color for the purpose of sending the newsletter. This email will also be used to send advertising related to the products and services marketed by Ivamon Color.

  • " Contact Form " section and Ivamon Color Support Center "

The data collected in this section will be used solely and exclusively to answer the questions and queries that customers send us. This email will not be used under any circumstances to send advertising related to the products and services marketed by Ivamon Color.

  • " Questions about the product " section

The data collected in this section will be used solely and exclusively to answer the questions and queries that customers send us about the product in question. This email will not be used under any circumstances to send advertising related to the products and services marketed by Ivamon Color.

CUSTOMER ACCOUNT DATA

Each user can access his or her account using his or her e-mail address and password. Passwords are personal and non-transferable and the user is responsible for the use of his or her passwords and their communication to third parties. The information contained in his or her account is confidential. The data in his or her account is distributed in the following sections:

  • " Personal Information " section

In this section you can see the data relating to your account such as your name, surname, email, company, CIF and password that you can change whenever you want, as well as your consent to receive information.

  • " Orders " section

In this section you can see the orders placed with the following data: reference, date, amount, payment method, status, invoice, order details and order again.

  • " Credit invoices " section

In this section you can find the credit invoices for returned products.

  • " Addresses " section

In this section you can create the addresses you want for your orders. During the ordering process you can select which address is for shipping and which for billing. You can modify or delete the address you created whenever you want.

  • " Discount coupons " section

In this section you can see all the discount coupons available for use with the conditions of the same. The data you can see are the discount code, description, number of coupons available, amount to be discounted, if a minimum purchase is required, if it can be combined with other offers and the expiration date.

  • " My product questions " section

In this section you can see all the questions asked on the product pages and the answers from our team of experts.

  • " My personal data " section

Information regarding personal data. You can download in PDF or CSV format all the data contained in our website and collected after your orders and browsing on our platform.

LEGAL BASIS OF THE TREATMENTS

For registration, purchase and warranty management, we will base the processing of data on the execution of the purchase contract or within the framework of the pre-contractual relationship.

For the sending of commercial information, we will base the processing on your consent, although if you are already a customer we may send you information about similar products, always providing you with a simple and free way to unsubscribe.

The consent given here by the owner for the communication of data to third parties is revocable at any time, without retroactive effect.

RECIPIENTS OF YOUR DATA

Due to the purchase, your data may be communicated to the following recipients:

  • Banking entities for paying for purchases by card.
  • To the Consumer and User Office in case of any complaint.
  • To manufacturers, technical services and/or wholesalers in the case of guarantees. To those transport companies that may be in charge of sending the corresponding orders to customers. These recipients may be located both within Spanish territory and outside of it, depending on the product and/or service purchased.
  • In the legally established cases, such as the case of the Security Forces and Corps.
  • To public administrations to which we must provide information in order to comply with our legal obligations.

To send newsletters, we may use Mailchimp, Acumbamail, Mailify or a similar tool. Therefore, we would be dealing with an international transfer of your data solely to provide this service.

The use of these platforms does not constitute a transfer of data, but the data will only be used by this platform solely and exclusively to send newsletters and always with your consent. This is a tool for sending our newsletters.

Ivamon Color ensures the confidentiality of the data provided and guarantees that, under no circumstances, will they be transferred for any other use without prior and express consent of our clients. We will only ask you for the data necessary to provide the required service and they will only be used for this purpose.

RIGHTS OF INTERESTED PARTIES

The interested party has the following rights:

  • You may request information about the personal data stored concerning you (access)
  • You may request that inaccuracies in your personal data be corrected (rectification)
  • You may request the deletion or limitation of the processing of your personal data (deletion and limitation)
  • You may also request that your personal data be made available to you in a structured, common and machine-readable format (portability).

To do so, you must write to us, attaching a copy of your ID or identification document, at the address Ronda Europa nº48 Nave 1 - 08800 - Vilanova i la Geltrú (Barcelona) or through our form or by email. ecommerce@ivamon-color.com

The interested party also has the right to lodge a complaint with the data protection authorities (Spanish Data Protection Agency). However, if you have any questions regarding the data, we invite you to contact us so that we can resolve them.

DATA RETENTION PERIOD

The data will be retained for a period of 1 year from the customer's last activity in the store, except for the data required for all necessary tax documents, which will be kept for a maximum of 5 years. After these periods of time, the data will be completely deleted from our database.

DATA PROTECTION OFFICER

We have appointed a data protection officer for any matters relating to your personal data.

You can contact him at ecommerce@ivamon-color.com

DATA QUALITY

Users must guarantee the truthfulness, accuracy, authenticity and validity of the personal data collected from them.

PROTECTION OF MINORS

We do not collect personal data from minors. It is the responsibility of the parent/guardian to ensure the privacy of minors, making every effort to ensure that they have authorized the collection and use of the minor's personal data.

SOCIAL NETWORKS

Through our website you can access the social networks Facebook, Instagram or Youtube, which are open to all users. These are websites where users can register and follow us for free. On these social networks, users can learn about our activities, opinions, and access photos and videos. Users of these social networks must be aware that this site is independent of the website www.ivamon-color.com and is open, that is, it is visible to all its users, and the privacy policies to be applied to these contents are those established by Facebook, Instagram or Youtube.

Ivamon Color is not the owner of the social networks.

WHAT ARE COOKIES AND WHY DO WE USE THEM ON THE IVAMON COLOR WEBSITE?

A cookie is a file that is downloaded to the user's device when accessing certain web pages to store and retrieve information about the navigation carried out from said device.

Cookies allow this website, among other things, to store and retrieve information about the user's decisions and habits. At Ivamon Color we use them to personalize the experience within our website, identify and remember the registered user and facilitate navigation.

It is important to note that the use of cookies does not provide personal data of the user, who remains anonymous to Ivamon Color.

The user can configure their browser to not accept the use of cookies, in which case the personalization of the experience would not apply although they will still be able to access the contents of our website normally.

On the Wikipedia page ( https://es.wikipedia.org/wiki/Cookie_(informática) ) you can obtain more information about what cookies are and how they work.

WHAT TYPE OF COOKIES DOES THE IVAMON COLOR WEBSITE USE?

Cookies, depending on their permanence, can be divided into session or permanent cookies. The former expire when the user closes the browser. The latter expire depending on when the purpose for which they serve is fulfilled (for example, so that the user remains identified on the Ivamon Color website and services) or when they are manually deleted.

Additionally, depending on their purpose, cookies can be classified as follows:

Performance Cookies: This type of cookie remembers your preferences for the tools found in the services, so you do not have to reconfigure the service each time you visit.

As an example, this typology includes:

    • Volume settings for video or sound players.
    • Video streaming speeds that are supported by your browser.

Geolocation cookies: These cookies are used to find out which country you are in when you request a website or service. This cookie is completely anonymous, and is only used to help target content to your location.

Registration cookies: Registration cookies are generated once the user has registered or subsequently opened their session, and are used to identify them on the website and services for the following purposes:

    • Keeping the user identified so that, if they close a service or website, the browser or the computer and at another time or day they re-enter said service or website, they will still be identified, thus facilitating their navigation without having to identify themselves again. This functionality can be deleted if the user clicks on the “Exit” function, so that this cookie is deleted and the next time they enter the website the user will have to log in to be identified.
    • Check whether the user is authorized to access certain services, for example, to participate in a contest.
    • Additionally, some services may use third-party connectors such as Facebook, Twitter or Google. When you register with a service using social network credentials or a third-party identification system, you authorize the service to store a persistent cookie that remembers your identity and grants you access to the website until it expires. You can delete this cookie and revoke access to the website through social networks or third-party identification systems by updating your preferences on the social network you specify.

See privacy policy of Facebook , Twitter and Google .

Analytical cookies: Each time a user visits a website or service, a tool from an external provider (Google Analytics, Picreel and similar) generates an analytical cookie on the user's device. This cookie, which is only generated during the visit, will be used in future visits to Ivamon Color services to anonymously identify the visitor. The main objectives pursued are:

    • Allow anonymous identification of browsing users through the “cookie” (identifies browsers and devices, not people) and therefore the approximate counting of the number of visitors and their trend over time.
    • Anonymously identify the most visited content and therefore the most attractive to users
    • Know if the user accessing is new or a repeat visitor.

Important: Unless the user decides to register on an Ivamon Color website, the cookie will never be associated with any personal data that could identify the user. These cookies will only be used for statistical purposes that help to optimize the user experience on the website.

More information about the privacy policy of these analytics tools at: Google Analytics and in Picreel .

Advertising cookies: These types of cookies allow us to expand the information on the advertisements shown to each anonymous user on the Ivamon Color website. Among other things, they store the duration or frequency of display of advertising positions, the interaction with them, or the browsing patterns and/or user behaviors, as they help to create an advertising interest profile. In this way, they allow us to offer advertising related to the user's interests.

For the management of Ivamon Color advertising, advertising service tools are used ( Adservers – https://es.wikipedia.org/wiki/Adserver”) Third parties. These third parties may store cookies sent from the Ivamon Color website from users' browsers, as well as access the data stored therein.

The companies that generate these cookies have their own privacy policies. Currently, Ivamon Color uses the following:

HOW TO DISABLE COOKIES IN THE BROWSER

Most browsers currently allow users to configure whether they wish to accept cookies and which ones. These settings are usually found in the 'options' or 'preferences' menu of your browser. You can allow, block or delete the cookies installed on your computer by configuring the options of the browser installed on your computer.

These are the instructions for configuring cookies in the main browsers: